Frequently asked questions
Understand the workflow before you use it.
Plain answers about what the platform does, how information is handled, and when to use an official issuer channel instead.
The essentials
Common questions, clearly answered.
What does Veld Verify do?
It provides a structured interface for submitting available gift or prepaid card information and receiving an informational reference. It is not an official balance checker, card issuer, retailer, or redemption service.
Is the result an official card balance?
No. Only the issuer or retailer can provide an authoritative balance, activation status, or transaction history. Use the website or phone number printed on the card for final confirmation.
Which cards are supported?
The form includes common retail, entertainment, travel, and prepaid card categories. Selecting a brand changes the fields shown. Brand availability does not imply affiliation or endorsement.
Why do some cards request different fields?
Card formats vary. Some use a redemption code, some use a separate PIN, and some prepaid formats include an expiry date. The interface only reveals the fields mapped to the selected path.
Can I upload card images?
Upload a clear image when it is needed for review. The server validates the file type and size, records the required processing metadata, and applies the configured handling rules for the submission.
What is stored?
Operational metadata such as card category, amount, input method, timestamps, field-presence indicators, and review-related values are stored privately in line with the configured workflow. Sensitive values are handled according to the system's backend rules and access controls.
Is Veld Verify connected to Supabase?
Yes. The workflow uses private Supabase tables and server-side Edge Functions. Direct public table reads and writes are blocked.
What should I do if a card is declined or invalid?
Check for typing errors, then contact the issuer through the official details printed on the card or receipt. Veld Verify cannot activate a card, reverse a transaction, or resolve an issuer dispute.
Is Veld Verify affiliated with the listed brands?
No. Brand names are used only to help users select the relevant form path. All trademarks belong to their respective owners.
How can I ask a support or policy question?
Use the contact page. Messages are stored in a private support table. Do not include card credentials or other sensitive information.